Pursuing fairness for the people of NSW
Do you have a complaint about a NSW Government agency, local council or community service provider?
Make a complaintThe NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
This year marks 50 years since the establishment of the NSW Ombudsman.
The NSW Ombudsman is calling on stakeholders to contribute to an Inquiry into Intensive Therapeutic Care.
We’re currently in the process of upgrading our complaints handling system. This means there may be delays affecting usual processing times. We apologise for any inconvenience caused. We’re working to address this and thank you for your patience.
The NSW Ombudsman’s report monitoring the Mandatory Disease Testing Act 2021 (MDT Act), was tabled in Parliament today.
A new National Student Ombudsman (NSO) has commenced operations on 1 February 2025.
The NSW Ombudsman has tabled its latest January 2025 Casebook of Investigations and complaint-handling case studies, (“Casebook”) highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
